Flowers Next Door – Order & Return Policy

How Flowers Next Door Differ?

Flowers Next Door stands as a paragon of distinctiveness, setting itself apart from conventional neighborhood flower shops. Our operational framework thrives on the direct-to-consumer model, a unique approach that distinguishes us. We orchestrate a symphony of daily orders, fostering a high order volume, and establishing direct liaisons with verdant farms. This equates to blooms of unparalleled freshness, arriving at our sanctum merely five days post-harvest. This efficiency, coupled with our judicious fiscal practices, affords our patrons not only unrivaled freshness but also the added allure of affordability. In essence, we proffer botanical treasures imbued with vitality at a price that harmonizes seamlessly with your discerning taste.

When it comes to placing orders, we offer the convenience of two options: online orders through our website and orders by phone via our central office. Our team of highly skilled floral artisans meticulously craft each bouquet in our state-of-the-art production centers, strategically positioned throughout bustling Canadian cities. This hands-on approach by our talented florists not only guarantees the precision of each order but also adds an artistic touch to every arrangement.

Flowers Next Door is dedicated to ensuring that your product arrives punctually and in optimal condition with every delivery.

At Flowers Next Door, we comprehend the significance of timely deliveries, the freshness of our flowers, the excellence of our gifts, and the joy they instill. We acknowledge that each item we dispatch serves as a unique message from you to someone dear. Rest assured, our commitment is underscored by an impressive 98.7% customer satisfaction rate, a testament to our unwavering dedication to quality.

Customer Support Center

When you need customer service, our primary objective is to aid you swiftly and with the utmost efficiency. To expedite our responses, we have implemented an online customer support system in lieu of traditional telephone inquiries.

You can easily reach the Flowers Next Door Customer Support Centre through our dedicated Live Chat operators, available 24/7 for your convenience. Alternatively, you can contact us via email at info@flowersnextdoor.com. Our proficient customer care team will promptly review your information and provide you with a swift response.

Kindly share the order number along with a photograph illustrating any quality-related concerns.

Please refer to the following policies for precise guidance on our services:

Our flowers are sourced directly from passionate growers, ensuring a constant supply of fresh and breathtaking blooms. If you ever receive flowers or other products that have suffered any damage:

• Kindly capture a photograph of the product. Subsequently, please dispatch the image, along with your name, order number, and a short description of the problem to our dedicated email address at info@flowersnextdoor.com.
• In light of the perishable nature of our products, we kindly request that any concerns regarding quality or deficiencies be reported within a 24-hour window following the delivery.
• Once we verify the damage, we will gladly dispatch a fresh product to your doorstep, fully covering the expenses, or provide you with a store credit*. Kindly keep in mind that given the perishable nature of our merchandise, we do not entertain refund requests.

Order & Cancelation Policy

All modifications to your order must be made within a strict one-hour window from the time of order placement. Same-Day or Next-Day Delivery orders cannot be altered or canceled once confirmed. Regrettably, we are unable to accommodate cancellations for any orders that have already undergone preparation or are currently en route with our courier for delivery. Kindly review all order information at the time of placement.

Requests for changes and updates made beyond the initial one-hour timeframe cannot be assured. It’s important to note that all orders placed during high-demand holidays such as Valentine’s Day, Mother’s Day, and Christmas are considered final and non-refundable.

During peak holiday periods, the process of modifying an existing order becomes exceptionally challenging. We will exert every possible effort to accommodate change requests, but it’s important to acknowledge that such requests are not guaranteed to be fulfilled.

Incomplete order: For orders submitted with incomplete delivery information, your order will be temporarily held until all necessary delivery details have been provided. After that, when you complete the order and the originally selected date is not available, it will be postponed to the nearest available date. Moreover, there are no refunds issued for incomplete orders. But we will fulfill the order on the nearest available date or provide a store credit which you can use in future orders.

Order On Hold: Customers have the option to place their order “On Hold” if it has not yet been dispatched on the originally requested delivery date. Please note that orders placed on hold cannot be canceled. We will proceed to fulfill the order on the subsequent available delivery date or provide a store credit* for future use.

Outside Canada Orders: Orders placed from outside of Canada or with an international credit card for delivery within Canada will incur charges in USD. Applicable provincial taxes for the destination will also be added.

*Store Credits cannot be used to offset taxes or delivery fees and are intended for one-time use only.

*The flower color may slightly vary from the one displayed on the product page.

*The size of the Vase/Bouquet/Box may slightly vary depending on the flower quantity.